Order board
Every order from the website, app, phone agent, chat and office lands on one board. Filter by status, date or town, with separate tabs for phone orders and collections.
Business systems · Ireland
Custom business software for orders, deliveries and your team
A staff back office built around your business. One sign-in for the team, with orders, deliveries, customers, quotes, invoices and support in one place. It works on a desktop, tablet or phone, and it's connected to your website, app and AI Agents.
Back office
Your back office
Reception runs the day. The back office runs the business.
Delivery scheduling and planner
A live map of every van, a dispatcher board by driver and a drag-and-drop route planner that shows each truck's load, distance and drive time.
Customer records
Every customer with their orders, quotes and spend, plus CSV export when you need it.
Quotes pipeline
New, contacted, quoted, won or lost. Nothing slips through the cracks.
Invoices and stock
PDF invoices with VAT for delivered orders, paid and unpaid at a glance, and stock on hand with low-stock alerts.
Tasks board
A kanban board for office and yard work, with comments, photos and due dates. Outside contractors can be given access to their own project only.
Support tickets
Customer emails and requests become tickets your team can assign, track and answer from one inbox.
Month view
See how many deliveries are booked on every day, with bank holidays marked, so planning ahead is easy.
Content and notices
Post a notice to the website and app, or change featured products, without a developer.
Security
Staff logins and roles
- Separate sign-ins for office staff, drivers and admins
- The admin adds staff, sets roles and resets passwords
- Drivers only see their own runs
- Hashed passwords, protection on every staff action and an audit log
- Customer notifications are confirmed by staff before they go out
- Demo data for training that can be cleared in one click before go-live
Everyone gets their own login, and only sees what their role needs.
AI assistant
A staff AI assistant
An AI assistant inside the back office that keeps the team on top of the day.
- One tap for a spoken briefing on everything urgent today
- Suggests which van is already nearby when a new order comes in, and explains why
- Answers questions about the board and the day's plan
- Nothing changes until a member of staff presses Save
Your team stays in charge. The assistant does the legwork.
Deliveries
Driver app and deliveries
- Today's drops in order, with one-tap navigation and calls
- Out for delivery, delivered or hand back to the office in one tap
- Live arrival times shared with the customer and the office while the driver is on the road
- Take card payment at the door: a QR code on the driver's phone opens a secure pay page on the customer's phone
- Notes for the office, such as gate codes or a missed drop
No card machine in the cab, and the office sees the same live picture.
Integrations
Integrations
Connected to the tools you already use, so nobody has to key the same order in twice.
Accounting and ERP sync
Orders keyed into Sage 50 on the office PC appear in the back office automatically, with no retyping. We can connect other accounting and ERP systems too.
Eircode and address lookup
Eircode lookup at checkout and on the AI phone agent, so addresses are right first time.
Card payments and pay links
SumUp, Revolut or your existing card provider. Card details never touch your site, and every order shows its payment status.
Email and text messages
Order confirmations, pay links and delivery updates, sent from your own business email and number.
Maps and routing
Road routes, distances and drive times for planning, and live positions while drivers are out.
Push notifications
App notifications for order confirmations, delivery days and arrivals.
FAQ
Common questions
Tell us how your business runs today and we'll show you what a back office for it would look like.
No. We connect to what you already use. For example, orders keyed into Sage 50 in the office can sync into the back office, so staff see every order in one place.
Yes. The back office works on a desktop, tablet or phone, and drivers use the driver app on their own phone.
Each person has their own login and role. Drivers only see their own runs, and outside contractors only see the tasks for their own project.
No. Customer notifications are confirmed by a member of staff before they go out.
Every system is built for your business, so we quote after a free, no-obligation chat.
Get started
Run your whole business from one place
Email hello@eposy.com or call +353 46 970 9001 and tell us how your orders and deliveries work today.